Returns & Exchanges
At Prime Food Distributor, we stand by the quality of our products and offer a 30-day return policy for all non-perishable items to ensure your total satisfaction. Please note that for safety reasons, perishable goods must be inspected upon delivery and reported immediately if there are any discrepancies.
Initiate Your Request
Log into your account portal or contact our customer service team to submit a return authorization request with your order number and item details.
Pack Your Items
Securely place the items in their original packaging, ensuring all seals are intact and including a copy of your original packing slip.
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing