Frequently Asked Questions
Everything you need to know about our premium food distribution services.
How do you ensure the freshness of perishable items during shipping?
We use climate-controlled packaging and specialized cold-chain logistics to maintain optimal temperatures from our warehouse to your doorstep.
What is the minimum order value for wholesale pricing?
To qualify for our wholesale rates, a minimum order of $250 is required. Bulk discounts are automatically applied at checkout for eligible items.
Do you offer international shipping for specialty food products?
Currently, we ship to all 50 states and Canada. We are working on expanding our international distribution network in the near future.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are your products sourced from sustainable and ethical suppliers?
Yes, Prime Food Distributor prides itself on partnering with certified organic farms and fair-trade suppliers to ensure the highest quality and ethical standards.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking link and real-time updates on your shipment's progress.